DALI CONTROL Support

Our aim is to provide you with every available resource to help you make the best use of DALI CONTROL products.

Our web site is designed to provide you with the most up-to-date information and news about our products.

Registered Users

DALI CONTROL offers special support to registered users. If you are a designer, consultant, engineer, contractor or interested owner you can register to receive the latest DALI information.

Registered users receive:

information on new products and enhancements
notification about product updates and firmware upgrades
free technical support via email
free access to our Control Scenarios document which explains typical configurations

To become a registered user email us with your details. All details remain confidential and are not used for any other purpose and of course you can choose to stop receiving information at any time.

Design & Specification

If you have a building that requires a new lighting control system or need to write a specification for a project DALI CONTROL can assist with the process. We have sample schematic and wiring diagrams as well as written specification clauses. The specification is written with the aim of providing a lighting control system that truly complies with the DALI international standard. If you would like more information regarding design and specifications please contact us with your details and requirements.

Tendering

Tendering for projects can be a time consuming process and can be fraught with pitfalls. DALI CONTROL offers assistance to electrical contractors that are new to DALI lighting control systems. If you would like assistance with a tender simply contact us with your details and any relevant documentation.

Training

DALI CONTROL offer courses conducted by trained engineers that cover design, installation and commissioning and configuration of DALI networks. If you would like more information regarding training please contact us with your details and area of interest.

Commissioning

If you have installed a DALI system and would like someone to commission it then DALI CONTROL can help. We offer qualified personnel who can commission your project from start to finish or can work with you to complete the task providing training along the way. If you have a project that needs commissioning please contact us with your details.

How do I ...?

There may be occasions where you know what you want to do, but don't quite know how to do it. In these circumstances simply fill-in our How do I form and a member of our support team will try to help you.

Why not give us a try by completing a How do I... form now? Alternatively, you can send us an email with your question.

Technologies

Often the technologies used in the computer and engineering world are confusing. To help address this we have set up a Technologies section that goes some way to demystifying some of the terms and acronyms. Click on the Technologies heading to learn more about Digital Addressable Lighting Interface (DALI) and OLE for Process Control (OPC), and other terms and technologies.